Mama B's handmade crafts - Rip Off

Ordered 2 wreaths and a picture frame on 29 Sept and paid upfront! Tried to converse with the owner who was unreasonable and aggressive. One broken frame was delivered on 24 Dec and no wreaths ever arrived! Despite advising the owner I was leaving the country for holidays and required the grand to be sent abroad and the items prior to 21 Dec. Request ignored and I was sent false information as to when they were posted. I was advised the items had been posted on 7th again on 14th however the post mark says 21st! Ridiculous service snd so far no reply regarding the broken frame! Currently looking to report this person!