For the executive yearly program, they do set of tests which is somewhat a good indication. Dr. Campbell is a very good doctor. However, you only see a your physician once a year when you do the tests. Its very hard to communicate or followup afterwards with your physician or with other specialists. If you need to see a specialist in a field that they don't have, they will encourage you to get referred by your family doctor instead of taking the initiative to refer you to one in a shorter time. If you have an issue,you won't be able to a doctor, only a nurse. Usually you have to leave a voicemail and wait at least a day or two. I mean you could see your family doctor instead! They should have general physicians that are ready to do online or physical consultations to get a reliable service. I gotta say, I was expecting a lot more from Cleveland Clinic Canada. I am really disappointed... The Canadian version of mychart (online system) is more basic compared to the US version and you cannot send any messages there which is really annoying. I hope they will improve their service.I only went there because of the reviews I've read here, but they are a far from being a real medical clinic like in US.