If I could give this company no stars I would. This company operates a money making scam. They are suppose to call/contact you when your shipment is there. What they do when you call them is basically say they did reached out and it was the responsibility of the customer to look out for their business. The trick is they never leave a voice message, so you are suppose to call back every miss call you have. Then they charge you storage and rent, saying they do not have they own storage facility. hence it is very profitable to not leave a voice message the last thing they want is for you to get your shipment without paying them some extra.