White House Pamporovo - Kitchen Nightmare!

This restaurant is absolutely terrible and I would NEVER recommend it to any of my friends. Looks like a nice traditional Bulgarian restaurant and everything stops here. We waited 45 minutes for 4 soups. Unacceptable! They When I asked about my order, the staff told me that the restaurant closes at 4:30 to prepare for New Years Dinner and that they would not serve us the soups. This was AFTER we waited 45 minutes. I confronted them that they wasted my time and that I could have been at the jacuzzi and the staff had the arrogance to reply "You should have ordered your soup at the jacuzzi". When I asked to speak to the manager, someone came out of the kitchen and started screaming at me. His vain was about to pop out as he was turning into the Hulk. This is unacceptable, unprofessional and the people running this place are either clueless or unaware of what's going on in the kitchen.