Good Guys - service

I bought a TV and wall bracket to suit - according to salesman, after drilling holes in the wall I realized the bracket wasn't wide enough so returned to store - refund no problem but not what I wanted, I wanted the correct bracket, after being shunted from one salesman to another because nobody wanted to deal with the original salesman's customer (because he gets upset when this happens). I said I am not here to sort your staffing problems I just want a bracket (at one point I got told I should shop at Harvey Norman as they have a better range) the new bracket cost twice as much, think I should have got a better deal than that . The girls behind the cashier where excellent, the staff on the floor the second time where not helpful at all. Won't shop at the Tramere shop again