Marina Travel - Deceptive and Misleading Marketing and Business Practices

Marina Travel Review The company practices deceptive business and marketing practices. They are advertising on Viator their Secret Lagoon Admission tickets as a tour. In fact, Viator is normally a middle man used to book tours. Marina Travel advertises on Viator as having a “ Meeting and Pick up” place which is very confusing and makes one think that at least transportation to and from the lagoon is offered. Instead of at least putting the “Secret Lagoon” as the meeting place, Marina Travel puts the actual address of the lagoon which to us tourists doesn’t let us know clearly and right away that we are meeting at the lagoon. Marina travel did not send my ticket until a couple of days before my “fake” tour. I tried to download the tickets but all of their links kept taking me in a loop and not to a ticket. I emailed Marina Travel and they only then attached my ticket to their reply email one day before the “tour”. So I had less than 24 hours to realize that they did not provide transportation to and from the venue and that it would cost over $$$400 just to get to and from the lagoon! I then emailed them right away to cancel, but they were not apologetic or understanding at all. They admitted no blame whatsoever and even lied about emailing my ticket on July 7th. They would not even offer a partial refund. Please consumer be very careful using this company for your travel experiences if you still end up using them.